In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.Ī zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: My current network filter: Simplewall & Bitdefender My current antivirus: Bitdefender Premium I know this just sounds like a paranoid person but if there is something I just want help from professionals and completely remove it from my PC all together. I do have Simplewall and it blocks every connection until I allow it to.(Cant block svchost though because that blocks my whole PC’s connection, dont know if thats supposed to happen). It did find a driver as a malware but it disappeared(makes me wonder if my razer keyboard firmware/driver was overwritten). I did install malwarebytes when I first got my new PC and it found nothing, except when I plugged in my old mouse/keyboard. Fortunately I havent signed in with any of my personal accounts yet(due to my paranoia after my first malware attack □). Some apps refuse to open, high ping in games(might indicate RDP). Fast forward to present, anddd I think its back… Anyways since then Ive changed my passwords reinstalled OS’s and thats it. They got remote access to my PC(didnt even notice until they started contacting me on discord), stole my files and passwords and my AV noticed absolutely nothing(have to blame myself for it). On my previous PC there was malware, and I was stupid enough to run it as admin even though Kaspersky told me not to. Hey guys, so I got a new PC because the old one’s motherboard died on me. Endpoint Detection & Response for Servers
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